Complaints procedure

Complaints relating to NERC's response to requests made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations

NERC provides information, funding, services and facilities to a large and diverse community - and so there are many ways you can contact us.

Promises

NERC will deal with all written complaints by:

acknowledging them immediately saying how long we will take to get back to you
fully and fairly investigating your complaint
sending you a full and swift response
considering your complaint when we review services for improvement

Procedure

To help us respond quickly and effectively we ask that you follow the procedures below.

If you have a complaint relating to NERC's response to a request made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations please write to the NERC Complaints Officer:

Jonathan Bates
People, Skills & Communication Director
Natural Environment Research Council
Polaris House, North Star Avenue
Swindon, SN2 1EU

If you remain dissatisfied after you have received a reply from the Complaints Officer, you may contact the Information Commissioner. Further details can be found on the Information Commissioner's website or by contacting the Information Commissioner using the details below:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524510